Terms of Service
Thank you for using our products and services! Suzhou Dibea Electrical Technology Co., Ltd. and its global affiliates (referred to as "Dibea," "we," and "our" below) recognize the importance of privacy to you and will respect your privacy. Before you submit personal information to Dibea, please read and understand this "Privacy Policy" (referred to as "this Policy" below). This Policy applies to Dibea's websites, products, and services that display this Privacy Policy or link to this Privacy Policy. In addition, this website is operated by Suzhou Dibea Electrical Technology Co., Ltd., which is also the processor of the personal information collected by the website.
This Policy explains how Dibea collects, uses, and discloses your personal information when you visit the website or shop on the website. However, this Policy may not cover all possible data processing situations. Information about the collection of product or service-specific data may be provided by Dibea in special privacy notices or supplemental statements published with specific products or services, or in notices provided at the time of data collection.
We have developed this Policy to help you understand the following:
How Dibea collects your personal information
How Dibea uses cookies
How Dibea uses your personal information
How Dibea discloses your personal information
How Dibea protects your personal information
How Dibea retains your personal information
How Dibea handles personal information of minors
How this Policy is updated
How to contact Dibea
This Privacy Policy explains how www.Dibea.com collects, uses, and discloses your personal information when you visit the website or make purchases on the website.
1.How Dibea Collects Your Personal Information
When you visit our website, we automatically collect certain information about your device, interactions with the website, and the necessary information to process your purchases and provide other services. If you contact us for customer support, we may also collect additional information. We refer to any information that can identify you personally, including the following, as "personal information." For more information on what personal information we collect and why, please see the list below.
1.1 Device Information
Collection Purpose: To load the website accurately and analyze website usage to optimize our website.
Collection Source: Automatically collected when you access our website using cookies, log files, web beacons, tags, or pixels [add or remove any other tracking technologies used].
Disclosure for Business Purposes: Shared with our processor Shopify.
Personal Information Collected: Web browser version, IP address, time zone, cookie information, the site or product you viewed, search terms, and how you interacted with the site.
1.2 Order Information
Collection Purpose: To provide you with products or services to fulfill our contract, process your payment information, arrange for shipping, provide you with an invoice and/or order confirmation, communicate with you, screen our orders for potential risk or fraud, provide you with information or advertising relating to our products or services based on your preferences.
Collection Source: Collected from you.
Disclosure for Business Purposes: Shared with our processor Shopify.
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card number), email address, and phone number.
2.How Dibea Uses Cookies
Cookies are small pieces of information that are downloaded to your computer or device when you visit our website. We use a variety of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies allow the website to remember your actions and preferences (such as login and region selection) to improve your browsing experience. This means that you do not have to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, such as whether they are first-time or frequent visitors.
We use the following cookies to optimize your experience on our website and provide our services.
[Please be sure to check this list against the current cookie list on Shopify's merchant storefront: https://www.shopify.com/legal/cookies]
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" cookie or a "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please note that deleting or blocking cookies can negatively impact your user experience, and some parts of our website may not be fully accessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies through browser controls, which are usually located in the "Tools" or "Preferences" menu of the browser.
In addition, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or choices to opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
3.How Dibea Uses Your Personal Information
We use your personal information to provide you with our services, including communicating with you, recommending and personalizing products, processing payments, shipping and fulfilling your orders, and keeping you informed of the latest products, services, and offers.
We use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you.
For example, we use Google Analytics to help us understand how our customers use this website. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
3.1 Explanation of Legal Basis for Information Use in Certain Regions
If you are a resident of the European Economic Area (EEA), we process your personal information based on the following legal basis in accordance with the General Data Protection Regulation (GDPR):
Your consent;
Performance of a contract between you and our website;
Compliance with our legal obligations;
Protection of your vital interests;
Performance of a task carried out in the public interest;
Pursuit of our legitimate interests that do not override your fundamental rights and freedoms.
4. How Dibea Discloses Your Personal Information
As stated earlier, we disclose your personal information to service providers to help us provide services and fulfill contracts with you. For instance:
4.1 We use Shopify to support our online store. You can learn more about how Shopify uses your personal information by visiting https://www.shopify.com/legal/privacy.
4.2 We may disclose your personal information to comply with the law, enforce or apply our terms of use and other agreements, or to protect your, our website's, our customers', or other individuals' life, property or other substantial legitimate interests.
5. Your Rights in Personal Information Processing Activities
You should ensure that all personal information you submit is accurate and correct. Dibea will make every effort to maintain the accuracy and completeness of personal information and update this data in a timely manner.
When required by applicable laws, you may (1) have the right to access and copy specific personal information we hold about you; (2) request that we update or correct your inaccurate personal information; (3) refuse or limit our use of your personal information; (4) request that we delete your personal information; (5) request an explanation of our personal information processing rules. If you wish to exercise these rights, please click here to give us feedback online. For security reasons, you may need to provide a written request. We will verify your identity in accordance with local laws. If we have reasonable grounds to believe that these requests are deceptive, impracticable, or infringe on the privacy of others, we will refuse to process the requests.
When required by applicable laws, if Dibea processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, withdrawing consent does not affect the legality and effectiveness of our processing of your personal information based on your consent before withdrawal, nor does it affect our processing of your personal information based on other appropriate legitimate grounds.
5.1 Special Instructions for Certain Regions
General Data Protection Regulation
If you are a resident of the EEA, you have the right to access, transfer to a new service, correct, update, or delete your personal information held by us. If you wish to exercise these rights, please contact us using the above contact information.
Your personal information will be initially processed in Ireland and then transferred to locations outside of Europe for storage and further processing, including Canada and the United States. For more information on how data transfers comply with GDPR, refer to Shopify's GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
5.2 CCPA
If you are a resident of California, you have the right to access, transfer to a new service, correct, update, or delete your personal information held by us (also known as the "right to know"). If you wish to exercise these rights, please contact us using the above contact information. [Alternatively, provide alternative instructions for submitting access, deletion, correction, and portability requests.]
If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the above address.
6. How Dibea Stores Your Personal Information
Dibea places a high value on the security of personal information. We utilize appropriate physical, managerial, and technical measures to safeguard your personal information against unauthorized access, disclosure, use, modification, damage, or loss. For instance, we implement access control mechanisms to ensure that only authorized personnel can access personal information, and we provide security and privacy protection training courses to enhance employees' understanding of the importance of protecting personal information. Although we strive to protect your personal information, please note that no security measures are entirely foolproof.
We will retain your personal information for the necessary period to accomplish the objectives outlined in this policy, unless extended by law. Since the storage duration of data may differ depending on the scenarios, products, and services involved, the criteria we use to determine the retention period include the duration required to preserve personal information to accomplish the business purpose, such as providing products and services, maintaining related transaction and business records, managing and enhancing product and service performance and quality, guaranteeing the safety of systems, products, and services, and responding to possible user inquiries or complaints, as well as problem diagnosis, etc. We also consider whether the user consents to a longer retention period and whether special requirements for data retention exist under laws or contracts. As long as your account is essential to provide you with services, we will keep your registration information. You can also opt to terminate your account. After you cancel your account, we will cease providing products and services based on that account, and unless there are specific legal requirements, we will delete your relevant personal information or anonymize it.
7. How Dibea Responds to "Do Not Track" Signals
Please note that there is no consistent industry understanding of how to respond to "Do Not Track" signals; hence, we will not alter our data collection and usage practices when we detect such signals from your browser.
8. How Dibea Transfers Your Personal Information Globally
Dibea is a multinational company, which means that the personal information we collect from you may be processed in other countries/regions where you use our products or services, or where Dibea or its affiliated companies, subsidiaries, service providers, and business partners have establishments or access. Data protection laws in these countries/regions may differ. In such cases, Dibea will take measures to ensure that the data we collect is processed in accordance with this policy and applicable laws. If personal information of data subjects located in the European Union is transferred to countries or regions with an equivalent level of data protection not recognized by the EU, Dibea will request your consent for the cross-border transfer of personal information or implement security measures such as data anonymization before transferring the data across borders.
9. How This Policy is Updated
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
10. How to Contact Dibea
After reading this policy, if you have any other questions, would like to learn more about our privacy policy, or would like to file a complaint, please email us at dibeaglobal@gmail.com to contact us.
Last updated: [December 2023]